Loved the post! I was with you on the train, even cringed a few times as I imagined Waynetta picking her nose and flicking it on the floor (urhh). The video comments are really good, it was interesting to see a mix of reactions to twitter. As someone who interacts regularly on different twitter chats and across multiple networks it was intriguing to hear how some of the larger companies, like BA, are beginning to see the potential that many of us know already exists. All the best, Paul.